Welcome to the new age of crisis. Today, facts alone are insufficient to communicate and build trust across the broad spectrum of our fragmented media landscape. Consequently, political leaders face the possible loss of vote share and competitive edge, voters disenfranchisement and destabilising reputational damage. In short, they confront the danger of losing the ground to operate and lead.
This explains why political leaders look to KCM GROUP’s Crisis and Risk practice for around-the-clock support and counsel through the life cycle of reputational risk. This assistance ranges from assessments of a client’s initial vulnerability and capability to immersive crisis training and rapid-response crisis management.
In just the last decade, the likelihood that a leader will confront a major crisis has risen by more than 400 percent. The combination of a media explosion, highly charged and empowered non-governmental organisations and a tectonic shift in the public’s expectation of their leaders rooted considerably more risk into constituency operating realities.
This ever-evolving communications landscape has intricately linked reputation management with the digital world. Brand perception functions more like a real-time trading desk, with 24/7 news, social media and online conversation shaping your brand with or without your participation.
KCM GROUP approaches crisis preparedness and response as a capability – not simply a function – that sparks a proactive approach to crisis risk. KCM GROUP’s Social Intelligence Meter serves as a communications entry point for protecting facts and preserving reputation. In an ever-changing environment, it also provides our political leaders with a multidimensional compass for gathering intelligence, understanding context and informing strategic direction. Additionally, our Online Risk Primer outlines the key elements for harnessing the power of digital tools to protect and promote public reputation and will help the leaders at the ground level which will spark conversations within their constituency about how, when and why to engage in today’s always-on world.
KCM GROUP Crisis and Risk practice reflects our international capability, experiential insight and tested professionals from an array of disciplinary and industry backgrounds.
We work with political leaders from every nook and corner of the each and every state and geography at every point in the spectrum of crisis risk.
Based on KCM GROUP’s leadership in Trust and its application to crisis risk, our strength lies in understanding the fluid operating realities and context of crisis. We quickly translate that knowledge into strategy and action. We also can tap our deep relationships with leading academicians who help provide our clients with the best counsel on situation-driven events across all constituencies.
Our team works effortlessly using our proprietary research and digital tools; innovative products and services; and pragmatic intelligence to help our clients navigate an increasingly uncertain world.
KCM GROUP’s state-of-the-art social media barometer tracks emerging risk, creates real-time risk analytics, shapes content and calibrates social-engagement strategy. It has been deployed successfully as a remote centre of operations to engage and manage crises with insight, control and brand benefit.
Our capabilities include:
Crisis-Preparedness Audits: Our Political Leaders have benefited considerably from our systematic preparedness audit that evaluates their readiness for crisis risk. KCM GROUP uses digitally administered surveys coupled with qualitative due diligence to generate a political report card with recommendations that span the spectrum of crisis-readiness capability.
Emerging Risk Landscaping: Through in-depth research, we develop a plan-on-a-page that outlines key areas of vulnerability around a specific issue, various levels of threat and strategic responses.
Crisis-Plan Development and Socialisation: Focused strongly on social media and on integrating communications with operations, finance and legal, KCM GROUP takes an “inside-out” approach to fashioning a crisis plan. We address core risks, enhance the acuity and speed of decision-making and ensure clients are well-prepared to manage and respond to all threat levels promptly and appropriately.
Crisis Training: KCM GROUP’s immersive approach to training gives constituency crisis managers a set of skills and ways of thinking that transform the crisis from an unnatural crisis environment into more familiar terrain. We tailor our trainings to match the needs and culture of the organisation guided by the imperative for speed, subject-matter expertise and a bias for action.
War Room: With an active network of crisis councillors with specific expertise, we set up physical and virtual war rooms that ensure rapid response, guide strategy, and activate tactical execution across all stakeholders, borders, language and culture.
We help clients anticipate, prepare for and manage issues and negative events affecting their reputation. And when bad news strikes, KCM GROUP provides the strategic counsel and expertise to ensure that leaders to respond in a timely, appropriate and confident manner to achieve the best possible outcome.
We regularly provide counsel to the leading political leaders and have successfully managed crises in a wide range of areas in their constituencies.
We can assist with:
Building Your Brand
Identifying the needs and requirements in the constituency.
Designing the election campaign
Speech writing with special focus on the constituency with local connect
EVM – Effective Voting Mechanism
Booth Management